Wellington Medical Centre

Mantle Street, Wellington, Somerset, TA21 8BD

Engage Consult

We are launching a new service on 10th September called Engage Consult. Engage Consult allows you to request an appointment, prescription, or administrative item online instead of over the phone. From 10th September, you will be able to access this service from a button on our website home page.

Dr Donlevy Is Leaving

Dr Donlevy is moving to a GP Practice elsewhere in Somerset and will be leaving the Practice on 18th May 2018.

The new named GP for her patients will be Dr Josef Collings. We anticipate that Dr Collings will join the team during October 2018, so GP healthcare for her patients will be managed by the remaining GPs at the practice until then.

You do not need to take any action in relation to this change.

New Evening and Weekend GP Services

This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed on the poster below.

Appointment types will vary, some being face to face and some on the ‘phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is shown below.

Telephone System Upgrade

Please be aware that we are upgrading our telephone system on 20th December 2017. This may result in slight disruption to the service. We apologise for any inconvenience this may cause.

National Diabetes Audit

This GP practice is taking part in an important national project about diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).

To take part, we will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.

For further information about how your information is used, please click here to view the patient information leaflet.

Taking part in the NDA shows that we are committed to improving care for people with diabetes.

If you do not want your information to be used, please let us know. This will not affect your care.

Receptionists Asking Questions When You Call to Make an Appointment

Your GP has instructed the Receptionist to ask you a number of questions when you request an appointment. We are developing a multi-skilled team to work alongside our existing team of doctors and nurses which includes two Primary Care Practitioners (Paramedic trained) two Pharmacists and a Musculoskeletal Practitioner. The Receptionist will use the information you provide to safely direct you to the most appropriate clinician. All of our staff, including the Receptionists sign a confidentiality agreement.

New Appointment System

The Partners at Wellington Medical Centre would like to announce the initiation of a new appointment system due to go live on 06/02/2017. As you will be aware we have been operating a telephone triage system over the past few months in order to manage the huge increase in demand that we currently face particularly over the winter months but also as a result of changing demographics in the local area.

We understand that this system has received mixed reviews. We hope that the new system will allow greater freedom for patients to access our services and hope that the developments we have made in expanding our practice team will allow for a more efficient meeting of your needs. We have welcomed to our practice two Primary Care Practitioners, Paramedic trained and two Pharmacists who will work alongside our existing team of Doctors and Nurses.

In order to make sure that our Reception team can guide you safely to the correct clinician we have asked them, under our supervision, to ask for some information about the problem you have. The reception staff signposting is essential to the smooth running of our new appointment system. All staff at Wellington Medical Centre are bound by a confidentiality agreement and your information will be treated in the strictest of confidence.

We are also developing a new website at present which will in the near future be equipped with eConsult, a tool to help patients to access advice about a range of simple health problems and to help decide whether it is necessary to see a Health Professional or whether their problem can be safely managed elsewhere e.g. Community Pharmacy or Self-help.

We thank you again for your support at this challenging yet exciting time.

New Clinicians Recruited

We have welcomed to our practice two Primary Care Practitioners, Paramedic trained and two Pharmacists who will work alongside our existing team of Doctors and Nurses.