Wellington Medical Centre

Mantle Street, Wellington, Somerset, TA21 8BD

Telephone System Upgrade

Please be aware that we are upgrading our telephone system on 20th December 2017. This may result in slight disruption to the service. We apologise for any inconvenience this may cause.

National Diabetes Audit

This GP practice is taking part in an important national project about diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).

To take part, we will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.

For further information about how your information is used, please click here to view the patient information leaflet.

Taking part in the NDA shows that we are committed to improving care for people with diabetes.

If you do not want your information to be used, please let us know. This will not affect your care.

Receptionists Asking Questions When You Call to Make an Appointment

Your GP has instructed the Receptionist to ask you a number of questions when you request an appointment. We are developing a multi-skilled team to work alongside our existing team of doctors and nurses which includes two Primary Care Practitioners (Paramedic trained) two Pharmacists and a Musculoskeletal Practitioner. The Receptionist will use the information you provide to safely direct you to the most appropriate clinician. All of our staff, including the Receptionists sign a confidentiality agreement.

New Appointment System

The Partners at Wellington Medical Centre would like to announce the initiation of a new appointment system due to go live on 06/02/2017. As you will be aware we have been operating a telephone triage system over the past few months in order to manage the huge increase in demand that we currently face particularly over the winter months but also as a result of changing demographics in the local area.

We understand that this system has received mixed reviews. We hope that the new system will allow greater freedom for patients to access our services and hope that the developments we have made in expanding our practice team will allow for a more efficient meeting of your needs. We have welcomed to our practice two Primary Care Practitioners, Paramedic trained and two Pharmacists who will work alongside our existing team of Doctors and Nurses.

In order to make sure that our Reception team can guide you safely to the correct clinician we have asked them, under our supervision, to ask for some information about the problem you have. The reception staff signposting is essential to the smooth running of our new appointment system. All staff at Wellington Medical Centre are bound by a confidentiality agreement and your information will be treated in the strictest of confidence.

We are also developing a new website at present which will in the near future be equipped with eConsult, a tool to help patients to access advice about a range of simple health problems and to help decide whether it is necessary to see a Health Professional or whether their problem can be safely managed elsewhere e.g. Community Pharmacy or Self-help.

We thank you again for your support at this challenging yet exciting time.

New Clinicians Recruited

We have welcomed to our practice two Primary Care Practitioners, Paramedic trained and two Pharmacists who will work alongside our existing team of Doctors and Nurses.