This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed on the poster below.
Appointment types will vary, some being face to face and some on the ‘phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.
To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is shown below.
On Tuesday 30/7/19, we activated a new feature on our telephone system. At busier times, you will be given the option to receive a callback instead of waiting in the queue. If you choose to use this feature, we will call you back when you’re at the front of the queue. You may still choose to hold as normal.
This means you won’t have to hold your phone to your ear for the duration of the queue in case your call is answered and we will pay for the return call instead of you.
We currently have an issue with our telephone system supplier. If your call is not answered, please try: Engage Consult – through our website, Online Appointment Booking (through patient access or other third party software) or visit the surgery.
The telephone system is working as normal now. We apologise for any inconvenience caused.
Our computer and appointment system will be unavailable between 1pm and 3pm on Tuesday 21st May due to a planned system upgrade. Please be aware, we will be unable to book or cancel any appointments during this time.
The NHS have developed a new, simple and secure way to access a range of NHS services on your smartphone or tablet.
For more information, visit https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
We have a new automatic blood pressure machine in the Health Promotion room. Please follow the nearby instructions when using this machine (take 3 readings, 1 minute apart, fully complete the form and post it in reception).
We are now taking bookings for flu vaccinations for eligible patients over the age of 18. Please contact reception on 01823 663551 to arrange an appointment, alternatively you can book a flu appointment on patient access. To find out if you are eligible, please click here.
We are launching a new service on 10th September called Engage Consult. Engage Consult allows you to request an appointment, prescription, or administrative item online instead of over the phone. From 10th September, you will be able to access this service from a button on our website home page.
Dr Donlevy is moving to a GP Practice elsewhere in Somerset and will be leaving the Practice on 18th May 2018.
The new named GP for her patients will be Dr Josef Collings. We anticipate that Dr Collings will join the team during October 2018, so GP healthcare for her patients will be managed by the remaining GPs at the practice until then.
You do not need to take any action in relation to this change.
Please be aware that we are upgrading our telephone system on 20th December 2017. This may result in slight disruption to the service. We apologise for any inconvenience this may cause.