Wellington Medical Centre

Mantle Street, Wellington, Somerset, TA21 8BD

Accessible Information Standard

Communication

We are committed to communicating well with our patients and we want to make sure that you can read and understand our information.

If you find it hard to read our letters or if you need someone to support you, please let us know. We can help if you need information in large print or easy read or if you need help communicating with us using British Sign Language.

We have a hearing loop at the premises and can give you information about setting up text relay telephone support.

For help and support please contact us.

The Accessible Information Standard aims to ensure that disabled people have access to information they can understand and the communication support they may need. The Standard applies to service providers across the NHS and adult social care system. As organisations that provide NHS services, GP practices are required by law to follow the Standard under Section 250 of the Health and Social Care Act.

There are five key requirements of the Standard:

  1. Ask patients and carers if they have any information or communication needs, and find out how to meet their needs
  2. Record those needs in a set way
  3. Highlight a patient’s file, so it is clear that they have information or communication needs, and clearly explain how those needs should be met
  4. Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so
  5. Make sure that people get information in an accessible way and communication support if they need it

Coronavirus (COVID-19)

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you think you might have coronavirus
  • in the last 14 days you've been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers and a list of high risk countries on nhs.uk
  • you've been in close contact with someone with coronavirus

Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.

In Scotland call your GP or NHS 24 on 111 out of hours.
In Wales call 111 (if available in your area) or 0845 46 47.
In Northern Ireland call 111.

For region specific information and advice in:

Further information and details of how to self-isolate are available on nhs.uk.