Wellington Medical Centre

Mantle Street, Wellington, Somerset, TA21 8BD

Appointments

The practice offers a mix of “same day” and “book in advance” appointments. This is for both telephone consultations and face to face consultations.

Appointment slots are for 10 minutes. If more than one family member needs to see the doctor, a separate appointment needs to be made for each person. If you have a genuine urgent medical problem, a doctor will always be available to see or speak to you the same day. This may however be the “emergency” doctor rather than your preferred doctor.

There are now three ways to make an appointment: online through Patient Access, by telephone or face to face at the reception desk.

For more information on the appointment system please click here to refer to the Patient Information Leaflet “Making An Appointment”.

New Evening and Weekend GP Services

This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed on the poster below.

Appointment types will vary, some being face to face and some on the ‘phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is shown below.

 

Telephone Call Recording

Following installation of a new telephone system please be aware that all incoming and outgoing calls are now recorded for training and quality monitoring.

Our New Appointment System

The Partners at Wellington Medical Centre would like to announce the initiation of a new appointment system due to go live on 06/02/2017. As you will be aware we have been operating a telephone triage system over the past few months in order to manage the huge increase in demand that we currently face particularly over the winter months but also as a result of changing demographics in the local area.

We understand that this system has received mixed reviews. We hope that the new system will allow greater freedom for patients to access our services and hope that the developments we have made in expanding our practice team will allow for a more efficient meeting of your needs. We have welcomed to our practice two Primary Care Practitioners, Paramedic trained and two Pharmacists who will work alongside our existing team of Doctors and Nurses.

In order to make sure that our Reception team can guide you safely to the correct clinician we have asked them, under our supervision, to ask for some information about the problem you have. The reception staff signposting is essential to the smooth running of our new appointment system. All staff at Wellington Medical Centre are bound by a confidentiality agreement and your information will be treated in the strictest of confidence.

We are also developing a new website at present which will in the near future be equipped with eConsult, a tool to help patients to access advice about a range of simple health problems and to help decide whether it is necessary to see a Health Professional or whether their problem can be safely managed elsewhere e.g. Community Pharmacy or Self-help.

We thank you again for your support at this challenging yet exciting time.

Cancellations

Please let us know in good time if you are unable to keep an appointment so that it can be offered to another patient. If for any reason you think you may be late for your appointment, please let us know.

Home Visits

If possible, please try to come to the Medical Centre.

Home visits are time consuming but more importantly we have better facilities for examining and treating you at the medical centre. If you are too ill to attend the surgery, and require a home visit, please telephone before 10.30 am.

Please give the Receptionist an idea of the problem. This will enable the doctor to give priority to urgent issues.

Alternatives to an Appointment

The leaflet ‘Choose Well’ is available to signpost patients to the care options available locally. Click here to download a copy.

There is also a wealth of information on our Health Information page or the NHS Choices website.

Choosing the right service will enable you to get the best treatment for your symptoms in a timely way.